Voice & Data Network Evaluations & Cost Savings Reviews

• Cost Savings Audits
• Invoice Auditing
• Technology Evaluation – Wave, Ethernet, MPLS, SDWAN, Internet, SIP, VOIP, etc.
• Contract Negotiation
• Telecom Expense Management

Call/Contact Center Consulting

• Needs Assessment/Discovery/Requirements Gathering
  • Strategy, Management, Operations, Staffing, Technology, KPI/Metrics
    • Executive Dashboard
    • Findings & Recommendations
    • Road Map
• Staffing Projections
• Operational Efficiency Studies
• KPIs/Metrics – Contact Center, Representatives
• Outsourced 3rd Party Call Centers – if/when/how to use
• Evaluation of ACD/Call Center Systems, Digital Systems – chat, text, email, AI, Chat Bot, IVA, Conversational AI, Knowledge Base, Quality Assurance, Post Call Surveys
• Core Integration/CTI, Screen Pop, etc.

Technology Assessment 

•  Independent, Unbiased Evaluation
  • Products: Call Center Systems/CCAAS/ACD, Digital Systems – Chat, Text, Email, UCAAS/Telephony, AI, Chat Bot, IVA, Conversational AI,  IVR/Bank By Phone, Knowledge Base
• Needs Assessment/Discovery/Requirements Gathering
• Vendor Assessment/RFP-Bid – identifying the Best Manufacturers and the Best Distributors
• Proposal Evaluation/Vendor Selection
• Contract Negotiation – Negotiating the Best Price & Terms
• Systems Design –  the Best Design to get the most out of the system/features
• SME- Subject Matter Experts to assist with implementation/design and help you avoid trouble
• Project Management

Collections Consulting

• Collections Department Assessments
• Strategy, Management, Operations, Staffing, Technology, KPI/Metrics
• Executive Dashboards
• Best Practices