Delta Consulting Group provides independent telecom, technology, and contact center consulting for Credit Unions and mid-market organizations nationwide. Our services are designed to reduce costs, improve operations, and support confident technology decisions.
Cut Telecom Costs by $100k-$500k/yr
Many Credit Unions overspend on voice, data, and wireless network services.
DCG evaluates voice & data networks, including the technical, financial, and contractual aspects to help the credit unions improve their technology, improve their contractual position, and significantly reduce their costs.
Typical results:
- 20–40% cost reduction
- $100k–$500k+ in annual savings
- Better terms, cleaner contracts, and stronger vendor accountability
Let’s chat to see how we can save your credit union money this year.
Contact Center Consulting
Reduce Wait Times, Improve Member Experience
Credit Unions know their members, their employees, and their core systems well. However, Credit Unions don’t always know best practices for managing their contact center effectively. Call center management can be challenging for a credit union without the right expertise.
Improve your member’s experience with expert guidance on Strategy, Management, KPIs, Operations, Staffing, and Technology.
Typical results:
- Reduced Wait Times
- Improved Call Quality
- Technology-driven Efficiencies
- Optimized Staffing Management using Best Practice KPIs
- Better Agent Experience
- Improved Member Experience
Let’s improve your Member Experience.
Technology Evaluations
Select, Negotiate, & Implement with Confidence
The AI revolution is transforming contact centers. Member expectations are higher, interactions are more complex, and technology decisions carry more risk than ever. Delta Consulting Group helps you make the right investment – now and for the future.
We evaluate:
Contact Center Platforms
- Voice, Chat, Text, and Email systems
- AI Chat Bot, IVA/Conversational AI, and Authentication technologies
By partnering with DCG, you gain expert advisors who have evaluated the leading CU technology stacks. We help you compare platforms, negotiate smarter contracts, and implement solutions efficiently.
Let’s review your Credit Union technology capabilities.
Collections Consulting
We help Credit Unions strengthen collections strategies, workflows, and performance metrics to increase your recovery rates.
What we deliver:
- Collections department assessments
- Strategy, operations, staffing, and workflow reviews
- KPI and dashboard development
- Technology evaluations for collections systems
- Best practices for performance and compliance
Typical results:
- Higher recovery rates
- More efficient operations
- Clear visibility into portfolio performance
Don’t miss out on ways to increase your credit union performance.