Your Trusted, Unbiased Experts
Delta Consulting Group provides independent, vendor-neutral telecom and technology consulting to help Credit Unions and mid-sized organizations reduce costs, improve performance, and make confident decisions. We evaluate, design, and advise — we never sell systems or accept vendor compensation.
Your Contact Center Experts
We help Credit Unions and businesses improve member experience through better strategy, staffing, operations, and technology.
How we support you:
- Strategy: service model, channel mix, long-term planning
- Management: KPIs, reporting, org structure, performance improvement
- Operations: call flow, training, quality assurance, workforce optimization
- Staffing: workload analysis, projections, scheduling, WFM
- Technology:
- Contact Center Systems / ACD / CCAAS
- Digital channels: chat, text, email
- AI, chatbots, IVA, conversational AI
- Authentication technologies
- Workforce management tools
- Core integration, CTI, screen pop
We’ll ensure you have:
A more efficient, more member-focused contact center built for today’s digital expectations.
Data Network Services
We evaluate and optimize network infrastructure to improve reliability and reduce operating costs.
Areas of expertise:
- SD-WAN
- MPLS / Layer 3
- Ethernet / Layer 2
- Wave / Layer 1
- Internet services
- Wireless networks
We’ll ensure you have:
A resilient, cost-efficient network designed around security, performance, and scalability.
Technology Evaluation & System Selection
Every 5–7 years, credit unions face major decisions regarding telephony, contact center, and digital engagement systems. We provide unbiased, expert guidance throughout the process.
Technologies we evaluate:
- Contact Center / ACD / CCAAS systems
- UCAAS and telephony systems (cloud & on-premises)
- AI and chatbots
- IVA / conversational AI
- Digital engagement (chat, text, email)
- IVR and bank-by-phone systems
- Authentication and fraud-prevention tools
We’ll ensure you have:
Selected the right system, at the right price, with the right partner — and avoided costly implementation issues.
Voice Services
We help clients modernize, consolidate, and optimize voice services for better cost control and reliability.
Expertise includes:
- SIP services
- VoIP / Voice over IP
- Local services (copper, business lines, PRI, T1s, etc.)
- Long-distance and toll-free services
- Cloud Based Voice Systems (UCaaS/CCaaS)
We’ll ensure you have:
Streamlined voice services that support future growth while reducing unnecessary spend.
Collocation & Data Centers
We support data center planning, evaluation, and optimization to ensure availability, compliance, and scalability.
Key areas:
- Space planning
- Power and redundancy
- Connectivity and bandwidth
- Cooling and HVAC
- Fire suppression and safety
We’ll ensure you have:
Reliable, secure, and cost-efficient infrastructure aligned with operational needs.
Independent, Vendor-Neutral Guidance
Delta Consulting Group assesses, evaluates, designs, and advises clients on these technologies.
We do not sell systems or accept compensation from any telecom vendor.
Our recommendations are 100% independent and always aligned with your organization’s best interests.