Delta Consulting Group helps Credit Unions reduce telecom costs, optimize contact centers, and make confident technology decisions. We work with Credit Unions from $100M–$18B in assets across the US.
Our Core Services
- Telecom Savings Reviews on Voice & Data Networks
- Contact Center Consulting
- Technology Evaluations – Voice, Chat, Text, AI, and Authentication
- Collections Consulting
Cut Telecom Costs by $100k-$500k/yr
Many Credit Unions overspend on voice, data, and wireless network services.
DCG evaluates voice & data networks, including the technical, financial, and contractual aspects to help the credit unions improve their technology, improve their contractual position, and significantly reduce their costs.
Typical results:
- 20–40% cost reduction
- $100k–$500k+ in annual savings
- Better terms, cleaner contracts, and stronger vendor accountability
Contact Center Consulting
Reduce Wait Times, Improve Member Experience
Credit Unions know their members, their employees, and their core systems well. However, Credit Unions don’t always know best practices for managing their contact center effectively. Call center management can be challenging for a credit union without the right expertise.
Improve your member’s experience with expert guidance on Strategy, Management, KPIs, Operations, Staffing, and Technology.
Typical results:
- Reduced Wait Times
- Improved Call Quality
- Utilization of Technology to Gain Better Efficiencies
- Ensure the Right Staffing Levels
- Management using Best Practice KPIs
- Improved Agent Experience
- Improved Member Experience
Let’s improve your Member Experience.
Technology Evaluations
Select, Negotiate, Implement with Confidence
The AI revolution is transforming contact centers. Member expectations are higher, interactions are more complex, and technology decisions carry more risk than ever. Delta Consulting Group helps you make the right investment – now and for the future.
We evaluate:
Contact Center Platforms
- Voice, Chat, Text, and Email systems
- AI Chat Bot, IVA/Conversational AI, and Authentication technologies
By partnering with DCG, you gain expert advisors who have evaluated the leading CU technology stacks. We help you compare platforms, negotiate smarter contracts, and implement solutions with confidence.
Let’s review your Credit Union technology capabilities.
Why Credit Unions Choose Delta Consulting Group
Proven results for Credit Unions from $100M–$18B in assets
- Consultants with 30+ years’ experience in telecommunications
- Deep operational and financial understanding of Credit Unions
- Independent, vendor-neutral recommendations
- Trusted by credit unions since 2010
Let’s work together.
Start Reducing Costs & Improving the Member Experience
Get a clearer picture of your telecom spend, technology roadmap, and contact center member experience.