Delta Consulting is the leading Telecommunications Consulting firm. We help businesses to make Informed Technology Decisions, to Reduce Costs, and to Improve the Customer Experience.
Delta Consulting was established in 1996 by founder and President, Tim Proctor – formerly of AT&T.
Our clients typically spend significant time, money, and effort on telecommunications systems and services. They also have talented IT staffs. However, with technology changing so quickly and with all the other IT priorities (like Network Security, Compliance and Regulatory Audits, Technology Evaluations & Implementations, Managing the Core and Mobile/OnLine Banking Systems, End User Needs, etc.), they don’t have the time and/or expertise on staff to these key issues:
- Voice & Data Network Evaluations & Cost Savings Reviews
- Technology Evaluations of Contact Center Systems
Additionally, the credit union may understand members, managing staff, how to utilize the core and on line banking systems, but they may not understand Best Practices and how to run/manage a Call/Contact Center.
About Our President
Timothy G. Proctor
Former Board Member/VP, Society of Telecommunications Consultants
Former District Manager, AT&T
MBA, Nova University
Timothy G. Proctor has been in the Telecommunications industry since 1989. Tim’s extensive background with AT&T, as a District Manager and a National Account Manager, has helped provide invaluable insight, experience, and expertise to help deliver results oriented telecommunications consulting to his clients. During his time with AT&T, he worked with clients such as, American Express, JM Family/Southeast Toyota, Beckman Coulter, Cellular One/AT&T Wireless, and Safecard Services.
His experience with telecommunications products and services includes: Voice & Data Networks – SDWAN, MPLS, Ethernet, Internet, Call/Contact Center/ACD/CCAAS systems, AI, Chat Bot, IVA/Conversational AI, Authentication Technologies, Contact Center Management, Strategy, KPI/Metrics, Operations, Staffing, & Technology.
About Our Telecom Consulting Partners
The Delta Consulting Group, Inc. works with a network of telecom experts throughout the US and worldwide .
In addition, to covering a significant geography, these partners add significant and relevant telecom expertise including: Contact Center Consulting, Voice & Data Network Networking, Technology, including Voice, Data Networks, AI, IVA, Chat Bot, Authentication, Telecom Specific Legal, etc.
About Our Vendor Relationships
Delta Consulting’s clients benefit from Executive level contacts maintained with key vendor/suppliers. These executive relationships are important when it comes to getting timely support, key information, contacts, and competitive pricing.
Vendors that Delta Consulting has contacts with include:
| Telecom | Contact Center Systems | Authentication | AI |
|---|---|---|---|
| AT&T | Genesys (TTEC, other VARs) | PinDrop | Posh |
| Lumen | Glia | TrustID | Interface AI |
| Uniti / Windstream | Eltropy | Nuance | SoundHound |
| Spectrum / Cox | RingCentral | Daon | Kore AI |
| Verizon / Frontier | Nice | Illuma | Boost AI |
| C Spire | Talkdesk | and more… | Kasisto |
| Crown Castle | Centurion Cares | and more… | |
| T-Mobile | Cisco | ||
| and more… | Five9 | ||
| Zoom | |||
| AWS | |||
| Mitel |
Although Delta Consulting works with many telecommunications vendors and participates in several consultant liaison programs to better serve our client’s interests, Delta Consulting Group DOES NOT ACCEPT COMPENSATION from any TELECOM VENDOR. DCG works STRICTLY for the client and is paid solely by the client.