Delta Consulting Group specializes in helping Credit Unions reduce telecom costs, evaluate technology, and improve contact center performance. Since 1996, we’ve guided organizations through complex telecommunications decisions with a clear, unbiased approach focused on financial impact and member experience.
Credit Unions invest heavily in telecom, network services, and other key technology — but with rapidly evolving technology and competing IT priorities, it’s nearly impossible to stay on top of everything: Network security, compliance, core systems, online/mobile banking, and daily support all demand time and expertise.
We help bridge that gap by providing the specialized insight most organizations don’t have in-house, including:
- Telecom savings reviews on voice & data networks
- Contact center technology assessments (CCAAS/ACD, IVR, IVA, AI, authentication)
- Best practices for managing, staffing, and optimizing contact centers
Our goal is simple: help your Credit Union make informed decisions, reduce unnecessary spend, and deliver a better experience for your members.
About Our President
Timothy G. Proctor
President, Delta Consulting Group
Former District Manager, AT&T
MBA, Nova University
Former EVP/Board Member, Society of Telecommunications Consultants
Tim Proctor has worked in the telecommunications industry since 1989. His leadership roles at AT&T —managing clients such as American Express SROC, Southeast Toyota/JM Family, Beckman Coulter, and AT&T Wireless/Cellular One — provided deep insights into telecom strategy, pricing, and customer operations.
For more than 30 years, Tim has helped Credit Unions and mid-market enterprises across the country navigate Voice and Data networks, Contact Center Technology and Contact Center Management & Operations. Known for his hands-on, relationship-focused approach, Tim brings technical, operational, and financial expertise to every engagement.
Our Consultants
Delta Consulting Group engages highly experienced telecom and contact center consultants, most of whom have more than 30 years’ experience.
Our consultants’ expertise includes:
- Contact center strategy, management, staffing, and operations
- Contact center technology, including voice, chat, text, AI, and authentication
- Voice and data network infrastructure
- Telecom-specific legal, tax, and regulatory considerations
- Collections department best practices
Our clients benefit from broad technical depth and relationship-based consulting.
Unbiased Vendor Expertise
We work with vendors across categories including voice & data network carriers, cloud contact center systems, authentication platforms, and AI/IVA technologies.
DCG does not accept commissions or compensation from any vendor. We work exclusively for our clients and remain 100% vendor-neutral.
These vendor connections help our clients to get:
- Better pricing & terms
- Access to vendor business executives
- Better account management representation
- Accurate technical information
- Faster support
Looking to onboard new technology? Let’s talk first.