Collocation & Data Centers
- Space
- Power
- Connectivity
- Cooling
- Fire Suppression
Contact Centers
- People – including staffing
- Process – including performance metrics
- Technology – ACD, CCAAS, Call Recording, IVR, Omni-Channel Queuing (Voice, Text, Web Chat, Email), Core Integration
Data Network Services
- SD-WAN
- MPLS
- Ethernet
- Internet
- Wireless Voice & Data
- Satellite
Infrastructure
- Cabling
- Cooling
- Fiber
- Fire Suppression
- Power
- Racks & Cabinets
- Switches & Routers
- Wireless Networks
Voice Systems
- Cloud based (UCAAS) and Premise based Telephony Systems
- Contact Center ACD and CCAAS systems
- IVR (including Bank By Phone Systems)
- Collaboration
- Unified Communications
- Videoconferencing Systems
Voice Services
- Cloud based Telephony (UCAAS/CCAAS)
- SIP Services
- Local Service – copper, business lines, PRI, T1s, etc.
- Long Distance/800
- Collaboration
- Teleconferencing Services
- Videoconferencing Services
- Voice Over IP
- Wireless Voice & Data
(Note: The Delta Consulting Group assesses, evaluates, designs, and advises its clients on these technologies. We do not sell these or any other systems or services. We are strictly independent consultants paid by the client)