Contact Centers

• Strategy
• Management – Management, KPI/Metrics, Org Structure
• Operations – Operational Efficiency, Training, Etiquette,
• Staffing – Work Force Management, Staffing Projections
• Technology –
  • Contact Center Systems/ACD/CCAAS, Digital Systems – Chat, Text, Email, AI, Chat Bot, IVA, Conversational AI, Authentication Technologies, Core Integration, WFM/Work Force Management

Data Network Services

• SD-WAN
• MPLS/Layer 3
• Ethernet/Layer 2
• Wave/Layer 1
• Internet
• Wireless

Technology Evaluation

• Contact Center/ACD/CCAAS systems
• Cloud based (UCAAS) and Premise based Telephony Systems
• AI/Chat Bot
• IVA/Conversation AI
• Digital/Omni Channel Queuing – Chat, Text, Email
• IVR (including Bank By Phone Systems)

Voice Services

• SIP Services
• VOIP/Voice Over IP
• Local Service – copper, business lines, PRI, T1s, etc.
• Long Distance/800

Collocation & Data Centers

• Space
• Power
• Connectivity
• Cooling
• Fire Suppression

 

(Note: The Delta Consulting Group assesses, evaluates, designs, and advises its clients on these technologies.  We do not sell these or any other systems or services.  We are strictly independent consultants paid by the client)