The Delta Consulting Group, Inc.
Telecommunications Consultants

1.800.354.1698

Testimonials


"Dear Tim,

After working with you on the telephony project, I realized just how much bad information I was receiving from so-called telephony consultants who were merely referring me to vendors in which they had a vested interest. You on the other hand proved that your interest was directed to my business as a whole, and thus you provided solutions that made sense for me, not those that would merely result in commissions to you from telephone system and service companies.

I admittedly have high expectations when working with my business partners and you far
exceeded those expectations. Not only did you provide me with the knowledge I needed to
make purchasing decisions but you also took a keen interest in understanding the collection
business itself and in turn you provided me with insight into areas outside the scope of the
telephony project.

Your insight proved to be of great value both financially to the organization but also to me professionally. You helped me see through the forest of my everyday business life which in turned refreshed my outlook and allowed me to see beyond the project itself.

Thank you for taking such a sincere interest both in the success of my business but in me
personally and professionally.

Sincerely,

"
 - Kathleen H. Kinggard Sr. (Vice President)
BCA Financial Services

"Just a short letter to you and any of your prospective clients know that you have provided us with excellent service with an outstanding commitment to helping us improve our business. Your efforts are greatly appreciated!

In 2003, we used your consulting services to assess our telecommunicaitons needs, recommend solutions to our business, identify quality vendors and evaluate their proposals, negotiate our contracts, implement the required systems, software, and telecom service to make it all happen. Your efforts helped us save 38% on our telecom costs. In addition, your understanding of our phone system saved us from purchasing a new $60k phone system.

We also successfully implemented an ACD system that improved our inbound call flow tremendously and allowed us to use our receptionist personnel more effectively.
Finally, the objective feedback you were able to provide us, regarding our people, processes, and strategic planning proved to be invaluable. In short, the return we received from our investment, was very worthwhile.
"
 - Pam Kirchner, CEO
Company: BCA Financial Services

"I have known Tim Proctor since before he started Delta Consulting in 1996. Delta Consulting has helped me at Inphynet Medical Management, CRC Press, and now Hospice of Palm Beach County. Delta Consulting also has many resources at their disposal. Recently, Delta Consulting used its Call Center consulting team to help provide us with guidance on how to improve the call handling in our call center.

Over the years, Tim has provided professional guidance, taken the time to understand our business, and has demonstrated results thru improved operations and significant savings. Delta Consulting is focused on our needs and cares about what we do. I would highly recommend them.
"
 - Debbie Rosamelia
Hospice of Palm Beach County

"Tim Proctor of Delta Consulting has been able to save us thousands of dollars on telecom and computer-related services through his experience in these areas. Outsourcing this part of our firm was one of the best decisions we have made."
 - Mark R. “Tiger” Pharr, III
Galloway, Johnson, Tompkins, Burr & Smith

"We have enjoyed a relationship with Tim Proctor at Delta Consulting since 1997. It is nice to know that we can simply call our expert when it comes to telecom issues and know that we will get honest, objective feedback.

We have saved hundreds of thousands of dollars since our relationship began with Delta Consulting. We have also minimized the risk of problems with our telecom systems and services. In addition, Delta Consulting also helped us successfully move our office and handled our cabling, call recording, and telecommunication system issues. Delta Consulting is helpful, customer oriented, and cares about the success of our business. It is nice to have a partner like Delta Consulting.
"
 - Maria Castillo
Beta Capital Management, LLC

"Tim Proctor of Delta Consulting has always taken great efforts to understand not only our communications needs but also the key issues that will help us meet the long term objectives of our firm with respect to communications equipment and providers.

I have worked with Tim since 1997 in his role as a communications consultant. He has performed a complete consulting analysis and completely redesigned two phone systems for our 75 person offices. He has also provided our firm with ongoing advice on communications service providers and telecommunications issues which has resulted in significant savings..

Without reservation, I would recommend Tim Proctor of Delta Consulting to any firm that has substantial communications needs as a professional that is very knowledgeable and easy to work with.
"
 - Jacobo Gadala-Maria, Jr.
PRS International

"We gave ourselves a break and let Delta Consulting help us think about the way we communicate in our world.

Delta Consulting(DC) enables Lewis Marine to focus on its key basic business activities like buying, advertising and selling. There are enough non-core business issues such as insurance, personnel, payroll that take time away from the core items; but communications is not one of them because DC has separated us from the time, pain, and worry over whether we are technologically up to speed at the right price for service and equipment. Cold calls by fast, tech talking experts do not confuse us any longer. DC is a nice, accessible, well mannered, knowledgeable, and user friendly company run by real people.

"
 - John Stephens
Lewis Marine Supply