The Delta Consulting Group, Inc.
Telecommunications Consultants

1.800.354.1698

Services

Strategic

  • Strategic Planning
  • Overall Evaluation/Needs Assessment
  • Operational Work Flow Analysis
  • Contact Center Consulting
  • Contingency/Disaster Recovery Planning

Telecom Savings Review

  • Telecom Expense Management
  • Invoice Auditing
  • Contract Negotiation
  • Ongoing Invoice Review & Contract Management

Contact Center & ACD

  • Needs Assessment/Discovery/Requirements Gathering
  • Call Flow Evaluation & Design
  • Staffing Projections – peak hours & days
  • Evaluation of ACD Systems, IVR/Self Service systems
  • Core Integration/CTI, Screen Pop, etc.
  • Evaluation of Outsourcers/Third Party Call Centers

Telephony Systems – Assessment & Procurement

  • Independent, Objective Evaluation of Telecom Systems and Services
  • Needs Assessment/Discovery/Requirements Gathering
  • Systems Design –  the Best Design to get the most out of the system
  • Vendor Assessment/RFP-Bid – identifying the Best Manufacturers and the Best Distributors
  • Proposal Evaluation/Vendor Selection
  • Contract Negotiation – Negotiating the Best Price &
    Terms

Project Management

  • Telecom Systems & Services Implementations
  • New Offices Openings – IT Server Room, IT Racks, Servers, & IT gear
  • Office Re-locations

On-Going Telecom Management Service

  • Strategic Planning/Direction
  • Telecom Manager/Advisor
  • Telecom Expense Management?insurance
  • Contract Management
  • Vendor Management