Strategic Planning

• Strategic Planning
• Overall Evaluation/Needs Assessment
• Operational Work Flow Analysis
• Contact Center Consulting
• Contingency/Disaster Recovery Planning

Telecom Savings

• Telecom Expense Management
• Invoice Auditing
• Contract Negotiation
• Ongoing Invoice Review & Contract Management

Contact Center & ACD

• Needs Assessment/Discovery/Requirements Gathering
• Call Flow Evaluation & Design
• Staffing Projections – peak hours & days
• Evaluation of ACD Systems, IVR/Self Service systems
• Core Integration/CTI, Screen Pop, etc.
• Evaluation of Outsourcers/Third Party Call Centers

Technology Assessment & Procurement

• Independent, Unbiased Evaluation of Telecom Systems and Services
• Needs Assessment/Discovery/Requirements Gathering
• Systems Design –  the Best Design to get the most out of the system
• Vendor Assessment/RFP-Bid – identifying the Best Manufacturers and the Best Distributors
• Proposal Evaluation/Vendor Selection
• Contract Negotiation – Negotiating the Best Price & Terms

Project Management

• Telecom Systems & Services Implementations
• New Offices Openings – IT Server Room, IT Racks, Servers, & IT gear
• Office Re-locations

On-Going Telecom Management Service

• Strategic Planning/Direction
• Telecom Manager/Advisor
• Telecom Expense Management Insurance
• Contract Management
• Vendor Management